Negative reviews can pay you to worse. They can’t be removed easily unless it is inappropriate or considered as spam. They can shatter your business in a blink of an eye to levels you didn’t expect. Getting angry customer reviews or a feedback is common since they are the result of your product delivery or condition or by any malfunctioning but what about the reviews that are fake and inappropriate? These types of reviews can terribly affect your business and your potential customers. If not identified or excluded they can cause you more.
But before letting these reviews worsen your business you can process few steps to suppress the building issues. Here are the few discussed points that are common and effective to be implemented when you face fake reviews online or struggling to resolve it.
Develop positive reviews:
These are the best and a ranking way among the customers. You can build or get positive reviews from your potential customers by attaching the review site link in your website or feedback emails or in the post-purchase thank you page. Create review profiles as many possible to get the reviews. By this way, you have a chance to suppress your negative review lower.
Actually, respond don’t react. If you find the review is fake and it provokes anger-take your time and relax. Check the person and the content of the reviews and face it legally if not reply publically demonstrating the issue. Or if you find the review appropriate and it’s because of your product outcome reply generously and contact them immediately to resolve it quickly. But never neglect to respond whether it is positive or negative reviews because it leaves a misconception among other customers that you don’t monitor well or hiding the truth.
Register on as many review site for your business. But before doing it Google your business and see which review site pop up’s top. This can actually create a good impact. Try optimizing the particular site and link it to your business website to grab enough reviews from your customers.
It’s advisable to take the critics offline soon. Respond them publically but don’t lower and brief your cause or details. Attach an email id or contact info when you respond them and once they respond contact immediately to solve the issue.
No automatic responses:
Respond authentically i.e. respond them individually by knowing their exact issue. Don’t create any automatic responses and that will be awful. People actually stop trusting your services since you don’t take any time to respond them individually.
Thus, in this way you can easily get your negative reviews go back to third pages on Google. Remember to maintain your online reputation always to be productively successful. Don’t get panic if you face any negative reviews online instead try to eradicate those with the above steps. Or contact an ORM service provider and pay few bucks to end the issue.